Number of residential disconnections for non-payment (EU26)

There are cases when people do not pay for their residential electricity for a variety of reasons. In such cases electricity companies may disconnect a customers from the grid until the payment has been made. Vattenfall strives to ensure rapid reconnection after payment, in order to minimise the length of time for such disconnections. During 2008, Vattenfall’s distribution operation in the Nordic countries had a total of 3,532 disconnections due to non-payment. Data on the duration of the disconnection is not gathered at the Group level.