Accessibility of information on safe use (EU23)

Customer centres and websites are important sources of customer information. Vattenfall strives to support groups with special needs by making its websites more available and user-friendly. The basis for this work is the Group Web Access Initiative and the Web Content Accessibility Guide, which provides a set of international guidelines.

Vattenfall’s customer centres are staffed with foreign language speakers, and some information material is produced in different languages. One example is in Berlin, where customer information on energy savings is available in Turkish.