Important activities in 2008

Important activities in 2008	Goal achievement 2008	Business plan target 2009–2011	Long-term target
Number One for the Customer Vattenfall’s “Trygghetsavtal” in Sweden – a three-year fixed-price electricity contract with a renewal right – is still one of the market’s most popular contracts. Success for the “Easy” electricity contract in Germany, which is sold online to customers nationwide in Germany. In the Nordic market, Vattenfall has established long-term relationships with industrial customers, such as Outokumpo, Hydro, Stora Enso, Smurfit Kappa and Borealis. Continued development of online energy guides that help retail customers use energy more efficiently. Vattenfall’s Group-wide customer satisfaction index was implemented, followed by the first joint-Group measurement.	64 Customer Satisfaction Index score of 64 for retail customers. Business plan target for 2008–2010: CSI score of 63 for retail customers.	69 Customer Satisfaction Index score of 69 for retail customers by 2011.	70 Customer Satisfaction Index score of 70 for retail customers.
Number One for the Environment The pilot plant employing CCS technology began operating in Schwarze Pumpe, Germany. Declaration of Vattenfall’s climate vision – to be climate-neutral by 2050. Continued construction of coal- and lignitefired power plants in Germany with a high level of efficiency and environmental performance. The plants will competitively force out older capacity and lead to lower CO₂emissions. (Read more on Coal based power in the CSR report (new window) ). Construction of new biomass-fired plants in Denmark, Germany, Poland, Sweden and Finland. Increase co-combustion of coal and biomass. Upgrades of hydro power plants. Major investments in wind power in the UK (read more on British winds strengthen Vattenfall ). Co-operation with ScottishPower Renewables in the development of offshore wind farms. Construction of a new hydro power plant (4.6 MW) in Abelvattnet, Sweden. Venture with BMW on electric cars in Berlin. Pilot plant for wave power.	1,8 1.8% increase in CO₂emissions¹per kWh compared with 2002–2006. Business plan target for 2008–2010: 3% decrease in CO₂emissions in 3 years (corresponding to 1 million tonnes/year). 1) The increase is attributable to the outages in nuclear generation in Germany as well as Sweden, which increased the share of fossil-based generation in the production mix. It is expected that future targets can still be met.	-2 Reduce CO₂emissions by 2%, corresponding to 2 million tonnes, in own operations from 2009 to 2011.	-50 50% reduction in CO₂emissions per produced unit of electricity and heat in own operations by 2030, compared with 1990 levels.
Profitable Growth Acquisition of wind power companies in the UK: Eclipse Energy UK Plc, AMEC Wind Energy Ltd and Thanet Offshore Wind Ltd. Acquisition of 18.7% stake in the Polish energy company ENEA S.A. Permit to proceed with construction of a combined heat and power plant in Hamburg (Moorburg). For the three-year period 2009-2011, Vattenfall plans to invest approximately SEK 58 billion in growth investments in electricity and heat production. February 2009 – offer made for the Dutch energy company Nuon (read more on Events after the balance sheet date in the Administration report section).	0,6 0.6 TWh increase in normalised annual generation ¹of electricity and heat from 2007 to 2008. Business plan target for 2008–2010 reformulated to: 17 TWh increase in normalised annual generation of electricity and heat from 2008 to 2011. 1) Planned generation assuming normalised values for weather and plant status.	17 17 TWh increase in normal annual generation of electricity and heat from 2008 to 2011.	10 10% market share in the future, integrated European energy market.
Benchmark for the Industry A programme for productivity improvements of 11% is being conducted during the period 2008–2010. The CCS pilot plant began operating at Schwarze Pumpe, Germany. It is the first of its kind in the world.	1,5 Productivity improvement of approximately 1.5% from 2006 to 2008, corresponding to a cost reduction of SEK 0.7 billion.	11 Productivity improvement of 11% from 2006 to 2010, corresponding to a cost reduction of SEK 5 billion.	+ Vattenfall will belong to the upper quartile of the industry.
Employer of Choice Annual “My Opinion” employee survey. Rotation programme for development of Young Talents. Student job fairs. New leadership model and joint evaluation process for managers.	70 Commitment score of 70. Business plan target for 2008–2010: Commitment score of 75.	76 Commitment score of 76 by 2011.	81 Commitment score of 81.